Terms and conditions
Last updated 19 October 2026
These terms are an agreement between you and Tansi (“we”) for using the Tansi app at app.tansi.store, this website and the chats a shop connects to Tansi. By creating an account, or by using Tansi as a shop or as a guest, you accept them. If you use Tansi for a shop, you accept them for that shop too.
1.The service
Tansi gives shops a live queue, a point of sale, kitchen and TV screens, customer records and rewards, stock and books, and chats on LINE, Messenger and Telegram; it gives their guests a way to join a queue, follow their ticket, order at a table and collect rewards. We may add, change or remove features as Tansi grows.
We may introduce paid plans. We will tell shops before anything is charged, and nothing is charged without the shop agreeing to it.
2.Your account
- Give accurate information, and keep your password and staff PINs to yourself.
- You are responsible for what is done with your account. Tell us at privacy@tansi.store if you think someone else is using it.
- A shop owner is responsible for the staff, devices and assistants they give access to, and for what those do in the shop.
3.For shops
- You are responsible for the information you put in Tansi about your customers and staff: collect it fairly, use it only to serve them, and get any consent your law requires.
- You set your prices, taxes, service charges and receipts, and you are responsible for them being correct and lawful.
- Payments go between you and your guests (cash, card, PromptPay, mobile wallets). Tansi records them; it does not hold or move money.
- When you connect LINE, Facebook or Telegram, you also follow their rules for businesses.
- You serve your guests: what happens at your shop — the wait, the food, the service — is between you and them.
4.For guests
A ticket holds your place in a shop's line; the shop decides how it serves its guests and may skip a ticket that isn't answered. Your order, bill, rewards and any dispute about them are between you and the shop.
5.Acceptable use
Do not use Tansi to:
- break the law, or deceive or harm anyone;
- send spam or messages people didn't ask for through a shop's chat;
- take tickets you don't mean to use, or interfere with a shop's line;
- try to get into accounts, shops or data that aren't yours, or test, overload or attack the service;
- copy, resell or take apart the service.
6.Your content
What you put in Tansi — your shop's name, menu, pictures and records — stays yours. You let us store and show it only to run Tansi for you and your guests (for example, your menu and opening hours on your shop's page and in your chats).
7.Availability
We work to keep Tansi running and your data safe, but it is provided as it is, and it may sometimes be unavailable, for example for maintenance or when a service it relies on (the internet, LINE, Facebook, Telegram) is down. Keep your own records of what you must keep by law.
8.Limits of our responsibility
As far as the law allows, we are not responsible for indirect losses (such as lost sales or profits) or for losses caused by something outside our control, by information a shop entered, or by how a shop serves its guests. Nothing in these terms limits a responsibility the law does not allow us to limit.
9.Ending
You may stop using Tansi at any time and ask us to delete your account (see Data deletion). We may suspend or close an account that breaks these terms or puts others at risk, and we will tell you why unless the law or safety prevents it.
10.Changes to these terms
When we change these terms we update the date at the top, and we tell shops in the app about a change that matters before it takes effect. Using Tansi after that means you accept the new terms.
11.Law
These terms are governed by the laws of the Republic of the Union of Myanmar.